Aedify documentation / Help

Limits and troubleshooting

Every limit in Aedify (products, collections, posts, tabs, accordion items, template size, image uploads, blogs) and fixes for common problems: layouts that look unstyled, empty product grids, content shown twice, anchor links that don't scroll, hidden elements, saving errors and images that won't upload.

Last updated October 30, 20266 min read

This page lists every limit Aedify has, then the problems merchants run into most and how to fix them. If something here doesn't solve it, the page for that element usually has its own troubleshooting section.

Limits

What	Limit	Details
Products in one Products element	50	Products element
Picked or matched products across all Products elements on one page, post or description	128	Saving stops above it. Products shown from a collection don't count
Collections in one Collections element	24	Collections and Blog posts
Posts in one Blog posts element	24	Picked, or latest from a blog
Posts searched by the tag filter on your storefront	The blog's 50 newest	An older tagged post may not show
Tabs in one Tabs element	10	Accordion and tabs
Items in one Accordion	50
Template size	64 KB	Templates
Image upload	20 MB; JPG, PNG, GIF, WebP or SVG	Upload larger images to Content → Files in Shopify, then pick them
Video upload	None in Aedify	Upload to Content → Files in Shopify, or use a YouTube or Vimeo link
Blogs in the Blog list when creating a post	Your first 50 blogs
Pages and Blog posts lists	25 per page	Use search to find older ones

Aedify has no limit on the number of pages, blog posts, descriptions or templates you build.

The layout looks unstyled on my store

Columns stack one under another, banner text sits under the image, or every tab panel shows at once.

Turn on the Aedify styles app embed: Aedify's home page → Storefront setup → Turn on, then Save in the theme editor. See Storefront setup.
If you recently switched themes, run through Storefront setup again. Shopify doesn't carry app embeds over to a new theme.
Reload the page on your store without the cache (Shift+reload).

Products, collections or blog posts show nothing

Live elements are filled in by the Aedify content block. Without it on the template the page uses, they're empty.

Add the block to the template: Storefront setup. For product and collection descriptions, use the link in the builder's warning.
If the page uses an alternate template (picked under Theme template in Shopify), add the block to that template too. The checklist says Done once any page template has it. See Alternate templates.
Check that the products are active and on the Online Store channel, the collections are on the Online Store channel, and the blog has visible posts.
Products matched by Condition are found when you save. Save the page again after you tag or add products.

The content shows twice

Your theme prints its own copy of the page text, and the Aedify content block hides it. If you see it twice:

Make sure Aedify styles is on. Hiding the copy is done by Aedify's styles.
If it's still there, your browser may be old: hiding uses a CSS feature (:has()) supported by current browsers. Removing your theme's own Content block from the template fixes it for every browser; see Remove your theme's Content block.

Anchor links don't scroll

A link to #section-name doesn't jump to the element with that Anchor ID.

Remove your theme's own Content block from the template, as above. The hidden copy has the same anchor IDs, and the browser jumps to the hidden one.
Check the link and the Anchor ID match exactly: a link to #faq jumps to the element whose Anchor ID is faq. Each Anchor ID must be used once on the page; Duplicate copies it. See Style and Advanced settings.

A hidden element shows on my store

Hide on storefront is done with Aedify's styles, so a hidden element shows when the styles aren't loaded: with the Aedify styles embed off, in other sales channels that show the content, or after you uninstall. Delete elements you'll never show again instead of hiding them.

Message	What to do
This page was saved somewhere else since you opened it. Reload to get the latest version.	Someone saved the same page, post or description while you had it open. Reload, then make your changes again
Products elements on this page show … picked or matched products; the limit is 128.	Lower Number of products to display on some Products elements, or show a collection instead
This template is … KB; templates can be up to 64.0 KB.	Remove some content, or split it into two templates. See Templates
No unsaved changes	Nothing has changed since the last save

Notices when opening a page

Notice	Means
This content was created outside Aedify.	The page was written in Shopify's editor or another app. See Open a page made in Shopify
This content was changed in Shopify since Aedify last saved it.	Someone edited it outside Aedify. Their changes are loaded; check them before saving
Aedify styles are off in your theme	Turn on the styles embed: Storefront setup
Products, collections and blog posts need the Aedify content block	Add the block to the template with the link in the notice

Images won't upload

Message	Fix
Upload a JPG, PNG, GIF, WebP or SVG image.	Convert the image to one of these formats
Images can be up to 20 MB.	Make the image smaller, or upload it in Content → Files and pick it from there
The image is still processing. Try again in a moment.	Shopify is still processing the upload. Wait a few seconds and pick it again
Shopify couldn't process this image.	Try another file, or upload it in Content → Files to see Shopify's error
Enter a full image URL, starting with https://	Adding from a URL needs the full address

It looks different in the builder

Buttons look dark. The builder doesn't have your theme's styles. Buttons with the Theme button look use your theme's colours on the storefront.
Fonts aren't my theme's. The builder and Preview use a neutral font. Your storefront uses your theme's fonts.
Products in a placed template show a placeholder. Preview them in the template editor, or on your store.
Carousels don't scroll on their own. Carousels have no arrows or autoplay; shoppers swipe or scroll them.
A fixed background scrolls on iPhone and iPad. Fixed background attachment doesn't work there; the image scrolls with the page. See Rows and columns.

Still stuck

Check the page for the element you're using: each one has its own settings and troubleshooting. If you're planning to remove Aedify, read Uninstalling Aedify first.