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Plans and limits
Discountly's Free, Starter and Pro plans, what each includes, how to change plan, what's checked when a discount goes live, what happens when you downgrade, and every limit in one place, including Shopify's own limits on automatic discounts and codes.
Discountly has three plans: Free, Starter and Pro. Billing goes through Shopify, on your regular Shopify bill. Discountly has no billing screen of its own.
This page covers what each plan includes, how plan limits behave, and every other limit you can run into, Discountly's and Shopify's.
What each plan includes
| Free | Starter | Pro | |
|---|---|---|---|
| Live discounts at once | 5 | 20 | No limit |
| Drafts | Unlimited | Unlimited | Unlimited |
| Volume pricing, product, order and shipping discounts, and the free-shipping add-on | ✓ | ✓ | ✓ |
| Targeting by criteria, with exclusions | ✓ | ✓ | ✓ |
| Customer eligibility: tags, logged-in, specific customers, segments | ✓ | ✓ | ✓ |
| Product page blocks: volume pricing table, available offers, mix & match | ✓ | ✓ | ✓ |
| Staff roles, audit trail and restore | ✓ | ✓ | ✓ |
| Analytics, import and export | ✓ | ✓ | ✓ |
| Buy X get Y and free gifts, with backup rewards | ✓ | ✓ | |
| Draft order discounts | ✓ | ||
| Upsell hints in the cart and on draft orders | ✓ |
Prices and any free trial are on the App Store listing and on Shopify's plan page.
The two checkout extensions depend on your Shopify plan, not your Discountly plan: they need Shopify Plus, and come with every Discountly plan.
See and change your plan
Your current plan is on the button at the top of the Discounts page, for example Free plan. Click it to open Shopify's plan page for Discountly, where you pick a plan and approve the charge. Shopify then brings you back to the Discounts page, which reads your new plan straight away.
Shopify handles the subscription. For how charges, billing cycles and cancelling work, see Shopify: app charges.
What's checked against your plan
Only going live is checked. Everything else always works on every plan: creating and saving drafts, editing, deactivating, deleting, importing (imports come in as drafts), exporting.
A discount is checked when:
- You click Save rule on a discount that's live, or Activate rule on a draft.
- You tick several drafts in the Discounts list and click Activate. They're checked together: if they don't all fit, none go live.
What's checked:
| Check | Message, for example |
|---|---|
| Number of live discounts | Your Free plan allows 5 active discounts, and 5 are already live. Deactivate one, save this as a draft, or upgrade your plan. |
| Discount type | BOGO discounts need the Starter plan (you're on Free). Upgrade your plan to continue. |
Scheduled discounts count as live: they hold a slot from the moment you save them, not from their start date. Expired discounts still count until you deactivate them.
The message appears in a banner titled Your plan doesn't include this, with a View plans link to Shopify's plan page. The discount isn't changed, so you can save it as a draft instead.
In Create discount, types your plan can't put live are still listed, with the plan they need beside them (Starter plan). You can create one as a draft and activate it after upgrading.
Logic blocks save slots
A discount with several logic blocks is one live discount however many blocks it has. Staff pricing that's 30% off apparel and 10% off electronics can be one discount with two blocks, using one slot instead of two.
Upgrading
New features turn on as soon as Shopify confirms the plan. After moving to Starter, you can activate Buy X get Y and free gift drafts. After moving to Pro, the draft order card starts working and upsell hints show where you've turned them on.
Downgrading
Downgrading never switches anything off that's already live:
- Live discounts keep running, even if you now have more than the new plan allows. You can keep editing them. You just can't put more live until you're under the limit.
- Live Buy X get Y and free gift discounts keep running on Free, and stay editable. A draft of either type can't go live until you upgrade again.
- Draft order tools stop below Pro. The draft order card says "Draft order discounts aren't available on your current plan." Discountly clears its marker from open drafts, so the checkout rule no longer blocks any draft from being completed.
- Upsell hints stop below Pro. Progress bars and unlocked messages no longer show in the cart, even with Show upsell hints on in the cart embed.
Everything else (eligibility, targeting, staff roles, audit trail, analytics, import and export) stays on every plan.
Shopify's limits
Shopify limits discounts for every store, whichever discount apps it uses. Each live Discountly discount is one discount in Shopify's Discounts list, so these apply to Discountly too.
| Limit | Value |
|---|---|
| Active automatic discounts per store, including app discounts | 25 |
| Discount codes per order | 5 product or order codes, plus 1 shipping code |
Shopify: "You can have a maximum of 25 active automatic discounts. This total includes app-based discounts." and "Customers can use a maximum of 5 product or order discount codes and one shipping discount code on the same order." (Shopify: combining discounts, limitations)
So on Pro, with no Discountly limit, Shopify's 25 still applies to automatic discounts. Discounts with a code don't count toward it. If you reach 25, Shopify refuses the next one and Save rule shows Couldn't save: sync to Shopify failed with Shopify's reason (see When a save fails). Combine offers into logic blocks, or deactivate automatic discounts you no longer need, including Shopify's own.
Discountly's limits
These apply on every plan.
| Limit | Value | More |
|---|---|---|
| Size of one discount's settings | 10 kB, shown in the Configuration size box | Size limits |
| Criteria conditions per logic block, include and exclude together | 25 | Targeting |
| Values per criteria condition | 250 | Targeting |
| Collections per discount, older By collection mode | 5 | Older targeting modes |
| Products or variants, older Pick specific products or variants mode | 100 per discount | Older targeting modes |
| Customer tags | 25 | Customer eligibility |
| Specific customers | 100 | Customer eligibility |
| Customer segments | 100 | Customer eligibility |
| Available offers Description | 100 characters | Available offers |
| Upsell Hint message and Unlocked message | 150 characters each | Upsell hints |
| Audit trail entries shown per discount | Latest 100 | Audit trail |
Analytics starts from the day you install Discountly. It doesn't load older orders.
Troubleshooting
"Your Free plan allows 5 active discounts…" but I only see 4 running. Scheduled and expired discounts count as live until you deactivate them. Filter the Discounts list by status to find them.
I upgraded but still get the plan message. Reload the Discounts page. If you approved the plan in another tab, Discountly may still have your old plan for up to a minute.
The plan button is greyed out. Discountly couldn't look up Shopify's plan page for your store. Reload the page. On a store that's set up to have every feature without a plan, the button stays off.
A new automatic discount saved but doesn't apply. Check you're under Shopify's 25 active automatic discounts, counting other apps' and Shopify's own.