Uninstalling Discountly and your data

Discountly's discounts run at Shopify's checkout, from discounts it creates in your Shopify Discounts list, and its settings live in Discountly's own database. Uninstall it and its discounts stop applying, its storefront blocks go, and 48 hours later its database copy of your store is deleted.

This page covers what changes, what to do first, and what's left afterwards.

What stops

• Every Discountly discount. They're worked out at checkout by Discountly's discount function, which goes with the app. Volume tiers, product, order and shipping discounts, Buy X get Y rewards and free gifts all stop.
• The cart embed and product page blocks. Shopify removes them from your theme: "blocks associated with the apps are automatically and entirely removed from online store themes" (Shopify: theme app extensions). Free gifts and Buy X get Y rewards are no longer added to carts, and the volume pricing table, available offers and mix & match notes disappear from product pages.
• The checkout extensions on Shopify Plus: the free-gift code field and the volume price under each line.
• The draft order card and Apply discounts action, and the Discountly draft order validation checkout rule.
• Analytics. Discountly stops recording orders.

Discountly never edits your theme's code, so there's nothing to clean up in the theme.

Before you uninstall

1. Export your discounts. On the Discounts page, tick nothing and click Export to download every discount as a JSON file. It's the only way to bring them back after 48 hours: importing the file into a new install recreates them as drafts. See Import, export and duplicating.
2. Settle open draft orders (Pro plan). Apply or skip Discountly's discounts on drafts you're still working on. Discounts already applied to a draft stay on it as ordinary line discounts after uninstalling; ones not applied yet can't be added any more.
3. Check carts with free gifts. A shopper with a free gift or Buy X get Y reward already in their cart keeps that item in the cart. Once Discountly's discount is gone it may be charged at full price at checkout. If you run a big gift promotion, end it a day or two before uninstalling, or tell customers.
4. Note the analytics you want to keep. There's no export for Analytics, and it's deleted 48 hours after you uninstall.
5. Plan replacement discounts. If you're moving to Shopify's own discounts or another app, set them up first, so there's no gap where customers lose their pricing.

Uninstall

1. In your Shopify admin, go to Settings → Apps.
2. Next to Discountly, click the menu button, then Uninstall.
3. Optionally choose a reason, and click Uninstall.

These are Shopify's steps; see Shopify: uninstalling apps. On a paid plan, Shopify stops the subscription: "Uninstalling a paid app cancels future recurring charges, but you might still be billed for the current billing cycle."

After you uninstall

1. Check Discounts. Discountly's discounts were listed in Shopify's Discounts page. Shopify doesn't document what happens to an app's discounts on uninstall, and we haven't confirmed it. If any are still there, delete them, since nothing works them out any more.
2. Check checkout rules. If you used draft order discounts, go to Settings → Checkout → Checkout rules. If Discountly draft order validation is still listed, turn it off and delete it.
3. Check your checkout configuration (Shopify Plus). If the checkout editor still shows a Discountly block, remove it.

What stays in Shopify

• Orders. Discounts already given stay on past orders, as Shopify recorded them.
• Draft orders. Discounts Discountly applied to a draft are ordinary line discounts, so they stay, and open invoices keep their prices. A hidden _discountify_draft note stays on drafts that had discounts waiting. Nothing reads it any more.
• Discountly's data in Shopify. Discountly keeps a few things in Shopify under its own reserved namespace, $app:discountify: on your shop (what the product page blocks and the gift code field read), on products matched by criteria targeting, and on the draft order checkout rule (its messages). These are view only in Shopify's admin by default, and nothing in your theme or checkout reads them once the app is gone. Discountly doesn't delete them when you uninstall.

What Discountly deletes

Discountly's database is on F12 Labs' servers. The privacy policy lists everything it keeps.

Shopify sends the store request "48 hours after a store owner uninstalls your app" (Shopify: privacy law compliance).

Reinstalling

More than 48 hours later, Discountly starts empty. To bring your discounts back:

1. Install Discountly again and pick your plan.
2. Click Import on the Discounts page and choose the file you exported. Every discount comes in as a draft.
3. Open each draft, check it, and click Save rule to put it live.
4. Turn on the cart embed and add the product page blocks again from Store setup. See Store setup and theme blocks.
5. Give staff their roles again from Access. See Staff access and roles.

Within 48 hours, your discounts, roles and history are still in Discountly's database. Check each live discount: if it's missing from Shopify's Discounts list, open it and click Save rule to create it in Shopify again. Then turn the storefront pieces back on from Store setup, since Shopify removed them on uninstall.

Analytics starts again from the day you reinstall.